A simple, customer-first sales training guide for smoke shops and dispensaries
A repeatable script that increases basket size without feeling pushy
Product pairing based on the customerʼs goal (not random add-ons)
Short objection answers that keep the conversation smooth
A checkout close that works for almost everyone: “Protect your purchase.ˮ
You are not upselling. You are preventing regret and improving the customer's experience with what they already bought
You are not upselling. You are preventing regret and improving the customer's experience with what they already bought.
A repeatable script that increases basket size without feeling pushy
Then: “Perfect I'd pair that with one thing to make the experience better."
Attach Rate: % of tickets with at least one add-on (goal: 20–35%)
AOV lift: add $3–$7 per ticket without discounting
Repeat mentions: customers returning for the same pairing
Join industry leaders who trust us for their packaging needs
Use this on every customer. It works because it's short, helpful, and consistent
1.Confirm the win
2. Ask intent
3. Recommend a 2-item stack
4.Assumptive close
5.Micro-proof
Great choice that's a solid pick
What are you using this for chill, focus, or sleep?
If you want the best experience, I'd pair
that with one thing
Gummy version or drink?
Mini or standard?
that with one thing
Weʼve been getting really happy customers
with X paired with Y.ˮ
Builds trust and lowers resistance.
Intent tells you what to recommend.
Positions add-ons as help, not
pressure.
Binary choices close faster.
Adds proof without hype.
What are you using this for today?
How do you want to feel from this?
Do you want fast effects or longer-lasting?
Are you more into flavor, strength, or smoothness?
Do you want something discreet for later (gummy/drink)?
Do you want a daytime option too?
Do you have everything you need to enjoy this properly?
Do you need a backup (battery/charger/lighter)?
Want to protect your purchase so it stays premium?
Pick ONE add-on. Keep it simple. Pairings work because they match the
customerʼs goal.
Flower → gummy/drink for longer-lasting
Daytime → nighttime option (or vice versa)
Vape → discreet edible as a backup
Customer wants Stronger → recommend a complementary format (where appropriate)
Grinder + papers/cones + tips
Glass/device → cleaner or maintenance item
Pre-rolls → travel case to prevent crushing
Extra lighter / wick
Battery / charger / spare cart
Travel container or smell-proof storage
Ask: Are you using it all today or saving some for later?
If saving: Recommend Eterna Packs at checkout (final page)
Strain → Edible: That's a great strain have you tried the gummy version?
Flower → drink: Do you want the drink as well?
Flower → tincture: Do you want the drink or tincture as well?
Intent question: What are you using this for chill, focus, or sleep?
Social proof: We've been getting really happy customers with X paired with Y
Units Delivered
99.8%
"
If they say: I'm good.
Totally are you using it all today, or saving some for later?
If you're saving any, I'll show you the easiest way to keep it premium.
"
If they say: Too expensive.
No worries flavor, strength, or smoothness?
I'll recommend one thing that improves the experience.
"
If they say: I don't need extras..
Fair I only recommend what prevents regret
Do you want fast effects, or something that lasts longer too?
"
Three money phrases (use sparingly)
Want to make sure it hits the same tomorrow as it does today?
Most people regret not getting the one thing that protects the experience.
If you're spending premium money, you deserve a premium result.
Run this for 7 days and your numbers will move Consistency beats talent.
No obligation quote
Custom pricing based on volume
Same-day response during business hours
Free samples for qualified accounts
Call Us :(888) 555-0123
Email: [email protected]
Headquarters: Los Angeles, CA
Fill out the form and our wholesale team will prepare a custom quote tailored to your business needs within 24-48 hours.
No obligation quote
Custom pricing based on volume
Same-day response during business hours
Free samples for qualified accounts
Call Us :(888) 555-0123
Email: [email protected]
Headquarters: Los Angeles, CA
Join 500+ dispensaries and brands who trust us for premium, compliant packaging
at wholesale prices. Your custom quote is just one click away.
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Our products are intended for use with legal cannabis products only. All packaging solutions meet state and federal child-resistant and compliance requirements. Verify local regulations before purchasing.